Gizbo Casino Terms & Conditions

1. Acceptance, eligibility and account registration

These Terms form an agreement between you and the operator of Gizbo Casino. They apply to your access to the website, creation and use of an account, participation in games, deposits, withdrawals, promotions and any other services made available through the website. If you do not agree with these Terms, you must not use the website or open an account.

You must be at least 18 years of age to use an online gambling service in Australia. You must also be located in a place where your use of the relevant service is lawful. It is your responsibility to check the laws that apply to you before registering or playing. We may use age, identity and location checks to confirm that you are eligible to use the website.

You may only create and use one personal account unless we have expressly approved another arrangement. Your account must be registered in your own name, and the information you provide must be accurate, complete and current. You must update your information if it changes. An account must not be created on behalf of another person, used to conceal your identity or transferred to another person.

• You are responsible for keeping your account details and login credentials confidential.
• You must tell us as soon as reasonably possible if you suspect that another person has accessed your account.
• You must not allow another person to use your account, payment method or available balance.
• You must cooperate with reasonable verification, compliance and security checks.
• You must not register or play if you are self-excluded, restricted or otherwise prohibited from using the service.

We may refuse an application, request further information or prevent an account from being used where this is required for legal, regulatory, identity, security, responsible gambling or risk-management reasons. We may also correct or close duplicate accounts and handle any remaining balance in accordance with applicable law and our verification procedures.

2. Using the website and playing games

The website is provided for personal, lawful and recreational use. You must use it in accordance with these Terms, any game-specific rules, applicable law and instructions displayed on the website. Game outcomes are determined by the relevant game system and, where applicable, random outcomes. You should review the rules, stake information and any displayed conditions before starting a game.

You are responsible for the equipment, internet connection, software and other arrangements needed to access the website. We do not guarantee that the website or every game will always be available, uninterrupted, error-free or compatible with every device. Maintenance, updates, technical problems, security events or circumstances outside reasonable control may affect access.

If a game, transaction or account record contains an obvious technical or recording error, we may investigate and take reasonable steps to correct the error. This may include cancelling an affected transaction or restoring the position that would have applied without the error, subject to applicable law. You should not attempt to benefit from a known error and should report suspected problems through the available support channel.

Prohibited activity

You must not misuse the website or attempt to interfere with its operation. Prohibited activity includes using software, scripts, bots, automated tools or other methods designed to gain an improper advantage; exploiting a fault; attempting to bypass security or location controls; using another person’s payment method without authority; providing false information; or engaging in fraud, money laundering, collusion or other unlawful conduct.

You must not upload or transmit material that is unlawful, misleading, abusive, threatening, discriminatory, defamatory or harmful to the website or other users. You must not reverse engineer, copy, modify, frame, scrape or commercially exploit the website or its content unless permitted by law or with written permission.

We may monitor activity and review records to protect users, maintain system integrity and meet legal obligations. Where suspicious, unlawful or prohibited activity is identified, we may restrict access, cancel affected activity, retain relevant information, seek further evidence or report the matter to an appropriate authority where required or permitted.

3. Deposits, withdrawals and promotions

Payment methods, processing requirements and any applicable conditions are displayed on the website or during the relevant transaction. You may only use a payment method that belongs to you or that you are authorised to use. We may require evidence of ownership, identity, source of funds or other information before processing a transaction or allowing an account to continue operating.

You should check all transaction details before confirming a deposit or other request. We are not responsible for delays or charges imposed by your bank, card provider, payment service or telecommunications provider. A deposit may not be available for play until it has been received, authorised and credited to your account. We may reject, reverse or hold a transaction where this is reasonably necessary for security, verification, technical or legal reasons.

Withdrawals may be subject to identity checks, account review, payment-method requirements and any conditions shown at the time of the request. We may return funds to an approved payment method or use another lawful process where the original method is unavailable. We will not knowingly process payments for unlawful purposes. You remain responsible for any tax, reporting or other obligation that applies to you.

Promotions and bonuses

Any bonus, free-play offer, tournament, reward or other promotion is subject to the specific terms displayed for that promotion. Those terms may include eligibility requirements, activation steps, expiry rules, wagering or playthrough requirements, game restrictions, maximum values and withdrawal conditions. You should read the relevant promotional terms before opting in or using an offer.

Unless the promotion states otherwise, promotional benefits are intended for one person and one account. We may withhold, amend or remove a promotional benefit where it has been obtained in error, used contrary to its terms or connected with abuse, fraud, collusion or other prohibited activity. If a promotion conflicts with these general Terms, the specific promotional terms apply to that promotion to the extent of the conflict.

Balances shown in an account are not a bank deposit and do not earn interest. You must not deposit funds as a way of transferring money to another person. We may apply reasonable limits, restrictions or verification steps to deposits, play and withdrawals where required by law, security controls or responsible gambling procedures.

4. Responsible gambling, suspension and account closure

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set personal limits, take regular breaks and avoid playing when you are distressed, under the influence of alcohol or drugs, or trying to recover previous losses. You should never chase losses.

Tools and information for responsible gambling may be available through the website. These may include deposit or spending controls, time reminders, cooling-off options, activity information and self-exclusion processes. Any request for a limit, break or self-exclusion should be made using the relevant process shown on the website. You should also consider blocking access to gambling services and seeking independent support if gambling is causing concern.

A self-exclusion or account closure request is an important responsible gambling measure. You must not attempt to open another account or use another person’s account during the relevant period. We may close or restrict accounts where we identify a responsible gambling concern, an eligibility issue, a breach of these Terms or a legal or security risk.

You may ask to close your account at any time, subject to completing any required verification and resolving lawful outstanding transactions. We may suspend or close an account immediately where we reasonably believe that you have breached these Terms, provided inaccurate information, used the service unlawfully, failed a required check, created a security risk or exposed another person to harm.

When an account is closed or suspended, you must stop using the website. We may cancel pending activity or handle any remaining balance in accordance with applicable law, the reason for the action and our verification obligations. Provisions concerning payments, intellectual property, privacy, liability, disputes and records may continue after closure where their nature requires.

5. Privacy, liability, changes and general terms

Personal information is handled in accordance with the Gizbo Casino Privacy Policy. We may collect and use information needed to provide the service, manage accounts, verify identity and age, process payments, prevent fraud, support responsible gambling, maintain security and comply with legal obligations. Please read the Privacy Policy for information about collection, use, disclosure, storage and your privacy rights.

The website and its content are provided subject to applicable law. To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, interruptions to networks or payment services, your equipment, unauthorised access resulting from your failure to protect account details, or your breach of these Terms. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

You are responsible for reviewing the website and these Terms from time to time. We may update these Terms to reflect changes to the service, law, technology, security practices or operational requirements. Updated Terms will apply from the date stated on the website or from the time they are made available, subject to applicable law. If a change materially affects your use of the service, you should review it before continuing to play.

If you have a question or concern about an account, transaction, game or promotion, please use the support or complaints process made available on the website. Provide enough information for the matter to be identified, while avoiding the unnecessary disclosure of passwords or sensitive payment information. We may ask for further details so that the matter can be reviewed fairly.

These Terms, the Privacy Policy, responsible gambling information and any applicable game or promotional terms form the main rules for your use of the website. If any provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, and the remaining provisions will continue. Your rights and our obligations are subject to the laws that apply to the relevant service and to any mandatory protections available to Australian consumers.