Privacy Policy

1. About this Privacy Policy

Gizbo Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the Gizbo Casino website, account areas, customer support channels and related online services. It should be read together with any other terms or notices displayed when you use the site.

Personal information means information that identifies you, or information that can reasonably be linked with you. The information handled by an online casino can vary depending on how you use the site. For example, more information may be required if you open an account, request account assistance, complete verification, make a deposit or withdrawal, or take part in activities that require additional checks.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, Gizbo Casino will seek consent in an appropriate way. You may withdraw consent to marketing communications at any time, although withdrawing consent will not affect processing that is required to operate your account, meet legal obligations, protect the site or prevent fraud.

This policy is written in general terms because the information collected depends on the services and features you use. If a specific feature provides a separate privacy notice, that notice may explain additional processing relevant to that feature.

2. Information we may collect and why we use it

Gizbo Casino may handle several categories of information. The information is collected where it is needed to provide the services, comply with requirements, maintain security, respond to requests or improve the website.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and information you provide when contacting support. These details may be used to create and manage your account, communicate with you, assist with account requests, confirm account ownership and provide important service notices.

Verification information

Where verification is required, we may handle information from identity documents, proof of address, age or identity checks, and other information needed to confirm that an account is being used by the correct person. Verification information may be used for account security, responsible operation of the services, anti-fraud checks and compliance with applicable obligations.

Payment and transaction records

We may record information about deposits, withdrawals, wagers, account balances, payment methods, transaction references and related account activity. Payment providers may process payment information under their own privacy notices. Transaction records help us operate the account, investigate disputes, identify unusual activity, prevent misuse and keep records where required.

Device, technical and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, pages visited, access times, referring pages and interactions with the site. This information may be used to keep the website working, understand performance, detect suspicious activity, troubleshoot issues, protect accounts and improve the user experience.

Support and communications

If you contact support, we may keep the details of your request, the information used to verify your account and the messages exchanged with you. These records help us investigate issues, provide consistent assistance, train or monitor support processes, resolve complaints and maintain an accurate history of account communications.

• Running, maintaining and administering your account.
• Processing transactions and displaying relevant account information.
• Verifying identity, age and account ownership where required.
• Carrying out security, anti-fraud and anti-money-laundering checks in general terms.
• Meeting legal, regulatory, court or law-enforcement requirements that apply to the service.
• Providing customer support and responding to questions, complaints or data requests.
• Monitoring and improving website performance, reliability and security.
• Sending service messages and, where permitted, marketing communications in line with your preferences.

3. Cookies, service providers and information sharing

Cookies and similar technologies

Gizbo Casino may use cookies and similar technologies to remember settings, keep account areas functioning, support security, measure website performance and understand how visitors use the site. Some cookies may be essential for requested features, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. Depending on your browser and the choices you make, blocking or deleting cookies may affect how parts of the website work, including features that require an active session or saved preferences. Browser controls may not remove every type of locally stored information, so you should review the settings available on the device and browser you use.

Sharing information

Information may be shared when this is reasonably necessary to provide the services, protect players and the website, process transactions, conduct verification or meet applicable obligations. For example, information may be made available to payment providers, identity and verification services, technology providers, customer support providers, security services, professional advisers or other suppliers that assist with operating the website.

Service providers are expected to handle information for the relevant purpose and according to appropriate confidentiality and security requirements. Some providers may process information from locations outside Australia. Where this occurs, appropriate steps may be taken to protect the information and manage the relevant processing.

Information may also be disclosed where necessary to investigate suspected fraud, unlawful activity, security incidents, breaches of account terms or threats to players or others. It may be disclosed to courts, authorities, law-enforcement bodies or other parties where disclosure is required or permitted. Information will not be used for unrelated purposes without a suitable basis or notice where required.

Marketing communications

Where permitted and where you have selected or otherwise agreed to receive them, marketing communications may include information about services, features or offers. You can stop marketing messages by using an unsubscribe option included in the message or by contacting privacy support. Service and account messages may still be sent when they are necessary, such as messages about security, transactions, verification or important changes to the service.

4. Security, storage and retention

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure transmission and restrictions on who may view information. No online service can guarantee that information will always be completely secure, so players should use a strong password, keep login details private and contact support if they believe an account has been compromised.

Personal information may be stored electronically by Gizbo Casino or by service providers that help operate the website. Information may be kept in systems located in Australia or another country, depending on the services and technology used. Access to information is generally limited to people and providers who need it for an approved business, operational, security or legal purpose.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, communication and security records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in every record being immediately removed.

When information is no longer required, it may be deleted, anonymised or securely disposed of in line with applicable processes. Information retained for legal, security or dispute purposes may be restricted so it is not used for other routine activities.

5. Your privacy rights and how to contact us

Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information held about you. You can ask for access to your information, request correction of information that is inaccurate or incomplete, request deletion of information that is no longer needed, and withdraw consent to marketing communications.

To exercise these data rights, or to ask a privacy question, contact support@gizbocasino.click. Please describe your request clearly and include enough information for us to understand what you are asking about. We may need to verify your identity or account ownership before providing information or making changes. This protects your information from being disclosed to someone who is not authorised.

• Access: ask for a copy or general description of personal information held about you.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected.
• Deletion: ask for information to be deleted where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent or change your marketing preferences at any time.
• Questions or complaints: ask how information has been handled or raise a concern about a privacy matter.

These rights are not absolute. A request may be limited, refused or delayed where this is necessary to protect another person, preserve account security, investigate fraud, comply with a legal obligation, respond to a dispute or retain records that must be kept. If information cannot be deleted because it is required for one of these reasons, it may be retained securely and used only for the relevant purpose.

Gizbo Casino may update this Privacy Policy from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website. Players should review this page occasionally, particularly before continuing to use the services after a material update.

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact support@gizbocasino.click.