Responsible Gaming

Gambling should remain entertainment

Online casino games are designed for entertainment. They involve chance, and there is no guaranteed way to win or predict the outcome of a game. Previous results do not influence future results, and a win is never owed because you have lost. Treat every wager as an entertainment expense rather than an investment or a source of income.

Only gamble with money you can afford to lose after essential costs have been covered. Essential costs may include rent or mortgage payments, food, utilities, transport, education, medical expenses, loan repayments and other household commitments. Do not use money set aside for these needs, and do not borrow money to continue playing.

Before you start, decide how much time and money you are comfortable spending. Your decision is easier to follow when it is made before you begin, rather than while you are excited, disappointed or trying to recover a loss. Consider recording your budget and reviewing your gambling activity regularly.

Practical habits for safer play

• Set a spending limit for each session, week or month and stop when you reach it.
• Set a time limit and take regular breaks away from the device or gaming area.
• Keep gambling separate from essential household money and other financial commitments.
• Avoid gambling when you are stressed, upset, tired, angry or under the influence of alcohol or other substances.
• Do not chase losses by increasing your bets or playing for longer than planned.
• Do not treat gambling as a way to solve financial problems or change your mood.
• Keep your account details secure and never allow another person to use your account.
• Review your transaction history and account activity so that your spending remains clear.
• Talk openly with someone you trust if you notice that your gambling is becoming harder to control.

A break can be helpful even when gambling has not caused a serious problem. Time away gives you an opportunity to review your habits without the pressure of an active session. If you are unsure whether your gambling is within safe boundaries, choosing a break and seeking advice is a sensible first step.

Tools to help you stay in control

Gizbo Casino may provide account features that help you manage your play. Depending on the feature available to you, these controls may allow you to set deposit or spending limits, request a cooling-off period, restrict access for a selected period or close your account. The available options, conditions and timeframes can vary, so read the information shown in your account and choose the control that matches your circumstances.

Financial limits

A financial limit can restrict the amount you deposit or spend during a selected period. Set a limit before you play and choose an amount that fits comfortably within your personal entertainment budget. A limit should not be viewed as a target. You do not need to use the full amount, and you should not increase it simply because you have lost money or want to continue a session.

Time and access breaks

A cooling-off period or temporary break prevents or reduces access for a chosen period. This can be useful if you feel distracted by gambling, have spent more than intended or want time to reassess your habits. During a break, do not attempt to create another account or use another person's account to continue playing.

Self-exclusion

Self-exclusion is a stronger step for people who need to stop gambling. It is a voluntary arrangement that restricts access to the account or gambling service for an agreed period or until the applicable process allows further access. If you request self-exclusion, follow the instructions provided and do not try to bypass the restriction. Where relevant, you may also be able to use wider self-exclusion or exclusion services available in your state or territory.

Account closure

You can choose to close your account if you no longer want to use the service. Account closure is different from a short break and may be more appropriate when you want to stop gambling for the foreseeable future. If you are closing an account because gambling is causing concern, consider asking an independent support service for assistance as well.

If you need help selecting a limit, break or exclusion option, review the responsible gaming information in your account or contact the available support channel through the website. We will not ask you to continue gambling after you request a responsible gaming restriction. Controls are designed to support your decision, but they work best when combined with honest self-assessment and practical support.

Recognising when gambling may be a problem

Gambling can become difficult to manage gradually. It is important to look at your behaviour, thoughts and the effect gambling has on your daily life. A problem does not depend on how often you gamble or on the size of any one wager. If gambling is causing stress, secrecy, financial pressure or conflict, it is worth taking action.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Trying to win back losses by gambling more often or placing larger wagers.
• Feeling restless, irritable or uncomfortable when you try to stop.
• Thinking about gambling throughout the day or finding it difficult to focus on other activities.
• Hiding gambling activity, transactions or losses from family, friends or colleagues.
• Borrowing money, selling belongings or missing payments to fund gambling.
• Using credit, savings or money intended for household expenses to continue playing.
• Gambling to escape sadness, anxiety, boredom, stress or other difficult feelings.
• Neglecting work, study, relationships, health, sleep or other responsibilities.
• Returning to gambling after deciding to stop or taking a break.
• Feeling guilt, shame or regret after gambling but continuing to repeat the pattern.
• Experiencing arguments or loss of trust because of gambling.

One warning sign does not provide a diagnosis, but it is a reason to pause and review what is happening. Several signs, or any sign that is causing serious financial or personal harm, should be treated as a prompt to stop gambling and seek help. You do not need to wait until a problem becomes severe before asking for support.

Steps to take if you are concerned

1. Stop playing and use an available break, self-exclusion or account closure option.
2. Do not chase losses or make a further deposit while you are deciding what to do.
3. Write down your gambling activity, spending and any debts so the situation is clear.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Contact an independent gambling support service in Australia or your state or territory.
6. Speak with a financial counsellor if gambling has affected bills, debts or access to essential money.
7. Seek professional health support if gambling is affecting your mood, sleep, relationships or safety.

Support is also available for family members, friends and other people affected by someone else's gambling. You can seek advice even if the person gambling does not want help. A support professional can help you set boundaries, protect household finances and decide what action may be appropriate.

Support, safety and account protections

Independent help is available throughout Australia through gambling support services, counselling providers, financial counsellors and relevant government or community organisations. These services can provide confidential information, practical guidance and referrals. Search for a recognised service in your state or territory, or use an official Australian health or government resource to identify an appropriate support option.

Gizbo Casino is not a substitute for professional financial, medical or mental health advice. If gambling is affecting your finances, speak with a qualified financial counsellor. If it is affecting your wellbeing, speak with a doctor, psychologist, counsellor or another qualified health professional. If you feel at immediate risk of harming yourself or someone else, contact emergency services in Australia or attend the nearest hospital emergency department.

Age and access requirements

Gambling is for adults only. Do not use the service if you are under the legal gambling age that applies to you. Parents, guardians and account holders should take reasonable steps to prevent children from accessing gambling websites or devices. Use device security, strong passwords, account locks and parental controls where appropriate, and log out when you finish using the service.

Protecting your account

Keep your login details private and use a password that is not shared with another person. Do not permit anyone else to gamble through your account, and do not use another person's account. If you believe your account has been accessed without permission, stop using it and follow the account security instructions available on the website.

Our approach

Responsible gaming is a shared responsibility. We provide information and account controls intended to help players make informed decisions. We may review account activity where appropriate and may ask questions or request information when there are concerns about safe, lawful or authorised use of the service. We may also apply restrictions where required by applicable rules or where a restriction is necessary to protect the player or the service.

A responsible gaming request should be treated seriously. If you ask for a break, self-exclusion, account closure or another restriction, do not continue playing while the request is being processed. Follow any instructions provided by the website and retain relevant confirmation for your records. Restrictions may not remove the effects of past gambling, so consider getting independent advice about finances, relationships and wellbeing.

Review your choices regularly

Your circumstances can change. Review your gambling budget after changes to income, employment, health, relationships or household expenses. If a limit no longer feels comfortable, lower it or stop gambling. Do not increase a limit to make up for a previous loss or to respond to pressure from other people. The safest choice when you are uncertain is to take a break and seek independent support.